Introduction

This Privacy Policy explains how MobielMarkt collects, uses, shares, and protects personal information when you visit https://www.mobielmarkt.nl, contact us, create an account, place an order, or otherwise use our services.

For the personal information described in this policy, the controller is:

MobielMarkt
76-80 Baddow Road
Chelmsford, Essex CM2 7PJ
United Kingdom

Email: contact@mobielmarkt.nl
Telephone: +44 23 8024 8765

Information we collect

Depending on how you use our services, we may collect:

• identity and contact information, such as your name, billing and delivery address, email address, and telephone number;

• order and transaction information, such as products ordered, payment status, refunds, delivery information, and communications about your order;

• payment-related information processed through our payment providers. We generally do not directly store complete payment-card details;

• account information, preferences, product reviews, support requests, chatbot messages, and other information you choose to provide;

• device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookie identifiers, and approximate location derived from IP address; and

• fraud-prevention and security information needed to protect customers, our services, and payment transactions.

How and why we use personal information

We use personal information to:

• process payments, fulfil orders, provide delivery updates, handle returns, and perform our contract with you;

• respond to enquiries and provide customer support;

• comply with legal, tax, accounting, product-safety, and consumer-protection obligations;

• prevent fraud, secure our website, enforce our terms, and protect our legitimate business interests and the rights of others;

• improve our website, services, and customer experience;

• send service messages about orders, accounts, security, or policy changes; and

• send marketing where you have consented or where otherwise permitted by law, subject to your right to opt out.

Our lawful bases may include performance of a contract, compliance with a legal obligation, our legitimate interests, and consent. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing.

Sharing personal information

We may share personal information only as reasonably necessary with service providers that help us operate, including our ecommerce platform, payment processors, fraud-prevention providers, fulfilment partners, carriers, customer-support tools, website hosting and security providers, analytics providers, and marketing platforms where permitted.

We may also disclose information to professional advisers, regulators, law-enforcement authorities, courts, or other parties where required by law or reasonably necessary to establish, exercise, or defend legal claims. If our business or assets are reorganised or transferred, relevant information may be disclosed subject to appropriate safeguards.

We do not sell personal information in the ordinary meaning of selling customer details for money.

International transfers

Some service providers may process information outside the United Kingdom. Where required, we use an approved transfer mechanism or rely on another lawful safeguard, such as UK adequacy regulations or appropriate contractual protections.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including to fulfil orders, provide support, meet legal and tax requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the type of record and applicable obligations. We securely delete or anonymise information when it is no longer required.

Your rights

Subject to applicable law and relevant exemptions, you may have the right to:

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of your information;

• request restriction of processing;

• object to processing based on legitimate interests or to direct marketing;

• request transfer of certain information in a portable format; and

• withdraw consent where processing is based on consent.

To exercise a right, email contact@mobielmarkt.nl. We may need to verify your identity. You also have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk, although we encourage you to contact us first so we can try to resolve the concern.

Marketing choices

You may unsubscribe from marketing emails using the link in the message or by contacting us. You may still receive non-marketing messages necessary to service your order or account.

Cookies

We use necessary cookies for core website functions and may use preference, analytics, and advertising cookies as described in our Cookie Policy. Where required, non-essential cookies are used only after you make a consent choice. You can revisit available cookie settings through our website’s consent controls.

Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Children

Our products and services are not directed to children, and we do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has supplied information to us improperly, contact us.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will publish the updated version with a revised date and provide additional notice where required.

Contact

Privacy questions and requests may be sent to contact@mobielmarkt.nl or through https://www.mobielmarkt.nl/pages/contact.

5. Cookie Policy

What cookies are

Cookies are small text files stored on your device when you visit a website. Similar technologies, including pixels, tags, local storage, and software development kits, may perform related functions. In this policy, “cookies” includes these similar technologies where appropriate.

How MobielMarkt uses cookies

We may use the following categories:

• Strictly necessary cookies: required for website security, navigation, checkout, basket functions, account access, fraud prevention, and remembering privacy choices. These cannot generally be disabled through our consent tool because the service cannot function properly without them.

• Preference cookies: remember choices such as language, region, or display preferences.

• Analytics cookies: help us understand how visitors use the website, measure performance, diagnose problems, and improve our services.

• Advertising cookies: help measure advertising performance and, where permitted, show more relevant advertising or limit repeated advertisements.

The specific cookies available may change as our ecommerce platform and service providers update their services. Our cookie banner or preference centre should display the current categories and available choices.

Consent and control

Where UK law requires consent, we do not place non-essential cookies until you choose to accept them. You may reject non-essential cookies or change your choices through the cookie preference control on our website.

You can also control cookies in your browser. Blocking some cookies may affect website features, account access, or checkout functionality.

Third parties

Some cookies may be set by third-party providers that support ecommerce, payments, analytics, fraud prevention, customer service, embedded content, or advertising. Those providers process information under their own privacy notices and our contractual arrangements where applicable.

Contact

For questions about our use of cookies, email contact@mobielmarkt.nl or visit https://www.mobielmarkt.nl/pages/contact.