Refund policy

Our 30-day return policy

MobielMarkt accepts returns of eligible new products within 30 days after the date of delivery. We accept returns for both defective and non-defective products, and we also accept eligible exchange requests.

To begin a return or exchange, contact us before sending the item. Include your order number, the item you wish to return, and the reason for the request. If the item is faulty, damaged, incorrect, or not as described, include clear photographs or other reasonable evidence where possible so we can resolve the matter quickly.

Returns sent without first contacting us may take longer to identify and process.

Return eligibility

For a change-of-mind return under our extended 30-day policy, the item must be returned in its original condition, with all accessories, manuals, components, gifts, and original packaging included where reasonably possible. You may inspect an item as you would in a shop, but you are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish its nature, characteristics, and function.

Please do not remove serial-number labels or product identifiers. We may request proof of purchase.

This policy applies to products purchased directly from MobielMarkt. Certain goods may be excluded from change-of-mind cancellation where the law permits, including personalised goods and sealed hygiene-sensitive goods after their seal has been broken. This does not limit your rights where an item is faulty, damaged, not as described, or otherwise non-conforming.

How to return an item

Returns are accepted by mail. After your request is approved, we will provide return instructions. Unless we confirm another address in writing, returns should be sent to:

MobielMarkt Returns
76-80 Baddow Road
Chelmsford, Essex CM2 7PJ
United Kingdom

Use a tracked delivery service and keep proof of postage until your return has been completed. MobielMarkt is not responsible for a change-of-mind return that is lost before it reaches us.

Return postage and fees

We do not charge restocking fees.

For non-defective or change-of-mind returns, the customer is responsible for arranging and paying the return postage. We do not deduct a separate return-processing or restocking charge.

If the product is faulty, damaged on arrival, incorrect, or not as described, MobielMarkt will cover reasonable return postage or provide a prepaid return method, as appropriate. Contact us before returning such an item so we can provide instructions.

Refunds

We will inspect the returned item and notify you when the return has been approved or if more information is required. Approved refunds are issued to the original payment method.

We process an approved refund without undue delay and no later than 14 days after receiving the returned goods or receiving acceptable evidence that the goods were sent back, where applicable. Your bank or payment provider may require additional time to post the refund to your account.

Where UK cancellation rights apply, we will also refund any standard outbound delivery charge you paid. We are not required to refund the additional cost of an upgraded or premium delivery method beyond the cost of standard delivery. As standard UK delivery is normally free, there is usually no outbound delivery charge to refund.

Exchanges

Eligible items may be exchanged within the 30-day return window, subject to stock availability. Contact us before returning the original item. If the requested replacement is unavailable, we may offer an alternative or issue a refund. Any price difference will be clearly explained and agreed before the exchange is completed.

Faulty or misdescribed goods

If goods are faulty, not as described, or not fit for purpose, contact us as soon as possible. We will provide the remedy required by applicable UK consumer law, which may include a repair, replacement, price reduction, or refund depending on the circumstances. Our voluntary 30-day policy does not reduce your statutory rights under the Consumer Rights Act 2015.

Cancellations before dispatch

Contact us as soon as possible if you wish to cancel an order. If the order has not entered fulfilment or been dispatched, we will make reasonable efforts to cancel it. If it has already been dispatched, you may need to receive and return it under this policy.

Your statutory cancellation rights

For most online purchases, UK consumers have a legal right to tell us that they wish to cancel within 14 days after receiving the goods, followed by a further 14 days to send the goods back. Our 30-day return window gives you additional time but does not replace or limit these statutory rights.

Contact

Email: contact@mobielmarkt.nl
Telephone: +44 23 8024 8765
Contact page: https://www.mobielmarkt.nl/pages/contact