Shipping policy
Delivery area
MobielMarkt currently delivers to customer addresses within the United Kingdom only. We do not currently offer international delivery.
Shipping cost
Standard shipping is free on all eligible orders delivered within the United Kingdom. Any optional premium delivery service, if offered, will be clearly shown with its price at checkout before payment.
Order cut-off time
Our daily order cut-off time is 9:00 a.m. London time (GMT or BST, depending on the time of year), Monday to Saturday.
Orders placed after the cut-off time are treated as having been received on the next operating day. Sundays and UK public holidays are not operating days and may extend the estimated delivery date.
Handling time
Orders normally require 1–2 business days for processing before they are handed to the carrier. Handling takes place Monday to Saturday, excluding UK public holidays.
Transit time
After dispatch, delivery normally takes 4–6 business days. Carrier operations and delivery availability may vary by destination and public holiday schedules.
Total estimated delivery time
The total estimated delivery time is 5–8 business days from the applicable order cut-off. This estimate combines our 1–2-business-day handling time and the carrier’s estimated 4–6-business-day transit time.
Delivery estimates are not guarantees. Delays may occasionally occur because of severe weather, carrier disruption, public holidays, an incomplete address, or other circumstances outside our reasonable control. If a material delay occurs, please contact us and we will investigate it with the carrier.
Order confirmation and tracking
After placing an order, you will receive an order confirmation at the email address supplied during checkout. When tracking is available, we will send a dispatch confirmation containing the tracking details. Tracking information may take up to 48 hours after dispatch to display its first carrier scan.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.
Failed or refused delivery
If an order is returned to us because the address was incomplete or incorrect, delivery was refused, or the carrier could not complete delivery after reasonable attempts, please contact us. We will explain the available redelivery or refund options and any actual additional delivery cost before taking further action. This does not affect your statutory rights.
Damaged, missing, or marked-delivered orders
If your parcel arrives damaged, an item is missing, or tracking shows delivery but you cannot locate the parcel, contact us promptly with your order number. For visible damage, please also provide photographs of the parcel, shipping label, packaging, and item where reasonably possible. We will investigate and provide an appropriate remedy in accordance with your legal rights.
Contact
MobielMarkt
76-80 Baddow Road
Chelmsford, Essex CM2 7PJ
United Kingdom
Email: contact@mobielmarkt.nl
Telephone: +44 23 8024 8765
Contact page: https://www.mobielmarkt.nl/pages/contact
Chat support is also available through our website.